Return & Refund Policy

Customer satisfaction is our highest priority. We carefully design and quality-check each product to ensure that it meets our standards of comfort, performance, and safety. However, if for any reason you are not fully satisfied with your purchase, we offer a simple and transparent return process.

Eligibility for Returns

Returns are accepted under the following conditions:

• The return request is made within 30 days of receiving your order

• The item has not been used, worn, washed, or damaged

• The product is in its original packaging and condition

• Proof of purchase (order confirmation or receipt) is provided

Items that are damaged due to misuse, neglect, or normal wear and tear are not eligible for a refund.

How to Request a Return

To initiate a return, please contact our support team at:
📧 support@auroracozy.com

Include the following in your email:

• Full name

• Order number

• Reason for the return

• Photo(s) of the product (if damaged or defective)

Once your request is reviewed and approved, you will receive further instructions regarding the return address.

Important: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

After we receive and inspect your returned item, we will notify you by email about the status of your refund.

If approved:

• A refund will be issued to your original payment method

• Please allow 5–10 business days for the funds to reflect in your account (depending on your bank or provider)

Shipping fees are non-refundable, except in cases where the mistake was made on our part.