Contact Us

At Aurora Cozy, your comfort is more than a promise — it’s our mission. Whether you have a question about one of our products, need help with an existing order, or simply want to learn more about our brand, we are here to support you every step of the way.

We believe that excellent customer support is an essential part of a great shopping experience. That’s why our dedicated support team works hard to respond to every request in a timely, helpful, and friendly manner.

How to Reach Us

Email Support
📧 support@auroracozy.com

We recommend contacting us via email for the fastest and most detailed response. When writing to us, please include:

• Your full name

• Your order number (if available)

• A clear description of your request or issue

This helps us resolve your case more efficiently.

Customer Support Hours
Monday to Friday
9:00 AM – 6:00 PM (GMT)

Our average response time is 24 to 48 hours, excluding weekends and public holidays.

If your matter is urgent, please indicate “URGENT” in the subject line so that our team can prioritize your request.

Thank you for choosing Aurora Cozy. We truly appreciate you.